CV – 2003 – BT.com

Feb ’03 – Apr ’03 For BT.com – Development Programme Governance, Standards & Process

BT.com provides web development to support the full range of BT’s Consumer, Small & Medium Enterprise and corporate business proposition, with a budget of ~£15m p.a. and several hundred developers. This objective was to establish new formal governance structures (with detailed terms of reference for all bodies), to streamline the end-end development process whilst improving project and programme controls, to help establish a new Programme Office and to equip it with project/programme planning guidance and tools for reporting and risk/issue management.

• Achievements: all deliverables rated excellent by the customer.
• Deliveries: governance structures, specifications for memberships of project/programme boards, Business Panel and Steering Group (at director level), Terms of Reference for boards (within a broader matrix based upon the scope of changes arising from risk/issue management and the magnitude of the business impact); a refined development process with stronger controls.
• Prior Direct Experience: Of organisational governance, formal terms of reference: none